Google AdSense account disabled – The FAQ

First of all, sorry for such a long inactivity period. I’ve been in a continuous and stressful activity of moving with the office, the equipments, buying and configuring lots of other stuff for the new office, and I didn’t had time to blog.

Now, as for all of you guys out there with banned Adsense accounts:

  1. Guys that really are innocent and have nothing to do with invalid clicks or fraud, continue to read further.
  2. The rest (in a much higher percentage than the earlier mentioned, I presume), just stop here and move on from my blog. Nothing interesting here.

A reinstating procedure is more like proving the AdSense team that it wasn’t you who made the fraud and you have nothing to do with any type of terms and policies breaking actions.

  1. Always write your e-mails in a perfect grammar.
  2. Write the letters addressing yourself to a 3rd person, without taking the manner personally.
  3. Be corporate, be understanding and nice, although you are frustrated (probably). I was too.
  4. Try to offer every little bit of help possible, so that the AdSense team can check all the possible variables.
  5. IMHO, if you are a fairly known figure, for it’s whitehat techniques or just for it’s truly honest behavior, post your issue in a well documented, read and influential discussion forum.
  6. IMHO, if you are NOT a fairly known figure, for it’s whitehat techniques or just for it’s truly honest behavior, do NOT post your situation in a forum, or any other public place.
  7. Try not to spam the AdSense team with repeated e-mails sent to multiple e-mail addresses, telling them the exact same thing. If you sent it once (maximum twice) that’s all you can do. ALL the e-mails are read.
  8. Do not reply to the first horrifying e-mail telling you your AdSense account has been disabled.

    Why not reply ? Because the first Google AdSense Account Disabled e-mail comes from the e-mail address adsense-adclicks@google.com (which is NOT ticket based) , and because the e-mails that come to you after you use the appeal form, come from adsense-adclicks-appeal@google.com (which IS ticket based).

    Use the AdSense invalid clicks appeal form. After you will get your first reply from the message sent to the appeal form, from a Google representative (they have a ticket system), you can then reply to that.

  9. Try to offer them server logs, tracking and analytics logs, and any other useful information, that they can use to determine if your account got click-bombed or not.
  10. Whenever you write e-mails, please try to sign your full name, telephone, mobile telephone, e-mail address, website, and so on, in the e-mail (please see the template below).
  11. In the AdSense appeal form, at the e-mail part (Email Address:), always write your AdSense publisher e-mail, and not another e-mail.
  12. One again, write in a polite manner, always. Polite + corporate + helpful + not spamming = success.

Below, I will give you a template of an e-mail to use:

The initial Google AdSense account disabled e-mail

Hello ……………………….,

It has come to our attention that invalid clicks have been generated on
the Google ads on your site(s). We have therefore disabled your Google
AdSense account. Please understand that this step was taken in an
effort to protect the interest of the AdWords advertisers.

A publisher’s site may not have invalid clicks on any ad(s), including
but not limited to clicks generated by:

– a publisher on his own web pages
– a publisher encouraging others to click on his ads
– automated clicking programs or any other deceptive software
– a publisher altering any portion of the ad code or changing the
layout, behavior, targeting, or delivery of ads for any reason

Practices such as these are in violation of the Google AdSense Terms
and Conditions and program polices, which can be viewed at:

https://www.google.com/adsense/localized-terms?hl=en_US
https://www.google.com/adsense/policies?hl=en_US

Publishers disabled for invalid click activity are not allowed further
participation in AdSense and do not receive any further payment. The
earnings on your account will be properly returned to the affected
advertisers.

Sincerely,

The Google AdSense Team

Or

Hello ……………………….,

While going through our records recently, we found that your AdSense
account has posed a significant risk to our AdWords advertisers. Since
keeping your account in our publisher network may financially damage
our advertisers in the future, we’ve decided to disable your account.

Please understand that we consider this a necessary step to protect the
interests of both our advertisers and our other AdSense publishers. We
realize the inconvenience this may cause you, and we thank you in
advance for your understanding and cooperation.

If you have any questions about your account or the actions we’ve
taken, please do not reply to this email. You can find more information
by visiting
https://www.google.com/adsense/support/bin/answer.py?answer=57153&hl=en_US.

Your response to the above e-mail

PS: Send it trough the AdSense invalid clicks appeal form, and do NOT reply.

Hello there,

Thank you for letting me know about this click attack on my (personal/company) AdSense account.

I do not know what happened with my account (clicks, CTR etc.) since yesterday/2 days ago/3 days ago/one week ago when everything as far as stats went, seemed just fine, and followed the usual patterns (no abnormal rises in clicks).

As of this day, I can’t check my account and my stats for weird behaviors, because my account is disabled and I do not have access anymore.

I am trying to cover all the possible issues, so below I will write what I came up with about possible click attacks on my account:

– Reason 1 (ex. This guy threatened to click bomb my account). Put URL’s of forum discussions if you have them too.
– Reason 2 – server logs, that seem fine or not.
– Reason 3 etc.

But I can’t say nothing concrete about any of the above, simply because I really can’t know for sure.

What I know for sure is that I have nothing to do with invalid clicks, I never clicked my own ads and I never encouraged any other people to click on my ads.

Please tell me what are the next steps. Also let me know if there’s anything I can do or offer the AdSense team (server logs, tracking logs, history of the account, payment logs etc) to help with the faster resolve of this issue with my account.

Thank you in advance.

Kind regards,
John Doe
My John Doe Company
My Address and City/Country
Office phone: +44 333.333.334
Cell phone: +44 333.333.333
YM!: my_id_here ; Skype: my_id_here

End note

All the above I learned myself, either trough my own experience or from others. I can’t guarantee that your account will be reinstated, but what I can guarantee is that you will have a better chance.

Good luck.

Published by

Cristian Mezei

I am myself.

36 thoughts on “Google AdSense account disabled – The FAQ”

  1. Nice one, the first time I read it I couldn’t stop thinking about this movie I saw a few months ago: Things to Do in Denver When You’re Dead :)

    My point is this: you should not do anything to jeopardize your relationship with google, so then you could put up a FAQ or a tutorial on “how to get kiss & make up with google”. Yea, yea, I know, after a fight, the makeup is alyways the best part :D

  2. If what you are saying is that I’m cuddling the AdSense team… That’s not true at all.

    I’m just helping people to get their account back, as long as they had nothing to do with the fraud.

  3. Problem is that it’s up to the publisher to prove that they are innocent, and that can be very hard to do. I only wish that they can ban sites that are affected instead of banning the whole account…that’s assuming that the publisher is truly honest.

  4. I tried that for my girlfriend and it didn’t work, Cristian even helped me with the final letter but they did like with all the other emails: they don’t give a fuck and didn’t reply.

  8. If I remember well you post a thread on digitalpoint forums about your disabled adsense account some months ago … and you succeeded with appeal ? Good job Cristian .

    Regards

  11. my account was blocked and i appealed but of no usecan any one tell me any other way of earning money other than with google

  12. I am writing a story about Google making millions off of innocent publishers and would like feed back from everyone.If you would like to share your story please contact me .I am only interested in valid sites not Google content sites.
    contact me at flipmybic@gmail.com or at petpeev.com

    I am not interested in getting my account back i only had 38.00 and I signed up as an experiment to see if these stories had any truth to them. Turns out google only wants the big dogs and the google content type sites (why you might ask ) $ that’s why those sites make them tons of $

  14. this just happened to me today – and I know I did nothing wrong – i have sent them a professional email – but I wish I have goolged this so I can use this template for better professionalism – but in any case I am now using chitika – which is doing well on my other blog – and just started to use kontera – maybe YPN next? – but I am going away from adsense – unless I get re instated

  16. Nice of you to share your experience with everyone. It has been one of my biggest fears because I just made a $100 after around 16 months. And if something like this happened it would have really caused a problem.

  17. Hi,
    My account was disabled on last jan 3.I had restricted the ads to my site only. I was shocked to see that my account is blocked.I had earned only $80 after 2 years.That was also blocked.I was told that there are invalid clicks.I wish i had seen this article earlier so that i could tell them better in a professional way.

    Nice and helpful work Cristian Mezei. thanks.

  19. my account has been recently disabled, too, last Jan.18. I appealed 3x since but they have no reply yet. How long do they reply? They said within 48 hours?

    If my google account is disabled, would that mean that my sites is also banned? Can I put adsense on my sites again, but this time using my friend’s adsense account? Thanks!

  20. Well that’s for the invalid click………
    what to do if you get following message??
    Hello ………,

    While going through our records recently, we found that your AdSense
    account has posed a significant risk to our AdWords advertisers. Since
    keeping your account in our publisher network may financially damage
    our advertisers in the future, we’ve decided to disable your account.

    Please understand that we consider this a necessary step to protect the
    interests of both our advertisers and our other AdSense publishers. We
    realize the inconvenience this may cause you, and we thank you in
    advance for your understanding and cooperation.

    If you have any questions about your account or the actions we’ve
    taken, please do not reply to this email. You can find more information
    by visiting
    https://www.google.com/adsense/support/bin/answer.py?answer=57153&hl=en_US.

    Sincerely,

    The Google AdSense Team

  21. You could try the same e-mail, but try to also ask more details about the reason of the banning.

    If you don’t know why you are banned, you don’t know what’s causing the problem.

    Always try to offer everything you can to the Google representative, so he can better understand your situation. Don’t withheld nothing, and don’t try to lie.

  22. I face the same problem and I have contacted them 2 times with no reply back
    can I use my friends account?
    I tried to put code in all my sites and it appeared normally , but just one site appears white space (I tried 2 deferent codes for 2 accounts
    may be they banned only this site?

  23. Well they sent me verification code on Feb 2,2008 even my account had just $30 and my account payemnt was on hold, by that I was very surprised and after one month I checked my mail box there was nothing. I mean I didn’t get any verification code and then I mailed google politely and fluently. But there was some kind of auto reply.
    Well What i want to know is…..Are there any chances of account disabled due to late submission or not submitting the verificaition code sent by google.

  24. Well guys if you write any mail nowadays there is some kind of autoreply or reply from some kind of but that will send you same emails….
    You rarely have chances of getting replied by human user from google…..

  25. Well after few days of appeal there was a reply something like this.

    Hello,

    Thanks for providing us with additional information. However, after
    thoroughly reviewing your account data and taking your feedback into
    consideration, we’ve re-confirmed that your account poses a significant
    risk to our advertisers. For this reason, we’re unable to reinstate
    your
    account. Thank you for your understanding.

    As a reminder, if you have any questions about your account or the
    actions
    we’ve taken, please do not reply to this email. You can find more
    information by visiting
    https://www.google.com/adsense/support/bin/answer.py?answer=57153.

    Sincerely,

    The Google AdSense Team

    I tried my best to prove that I am innocent. I didn’t try to spam google adsense.
    Now Cristian Mezei tell me what to do.

  27. Well I have a bigger story. I got banned for invalid click after almost 1.5 years and had earned $2,500 from AdSense. And now couple of days before when my account is disabled, I had $1,063 in my account. I’d never leave my account as it is.

    I already appealed for my account but no reply yet, will wait for a couple of days more then let’s see if this could help me out, still doing a research to how to get my account back.

    Thanks for the post.

  30. Well they don’t provide me any specific reason they just send the following mail…

    Hello ………,

    While going through our records recently, we found that your AdSense
    account has posed a significant risk to our AdWords advertisers. Since
    keeping your account in our publisher network may financially damage
    our advertisers in the future, we’ve decided to disable your account.

    Please understand that we consider this a necessary step to protect the
    interests of both our advertisers and our other AdSense publishers. We
    realize the inconvenience this may cause you, and we thank you in
    advance for your understanding and cooperation.

    If you have any questions about your account or the actions we’ve
    taken, please do not reply to this email. You can find more information
    by visiting
    https://www.google.com/adsense/support/bin/answer.py?answer=57153&hl=en_US.

    Sincerely,

    The Google AdSense Team

    And I appealed two times with the help of the messages provided here but my account is not reistated till. Now and I am not able to know the accurate reason for my adsense disabled.

  31. I tried the nice “I didn’t do anything wrong” approach and that didn’t work for me.

    I had $120 in my adsense at last check. By coincidence my adwords campaign also rang up $120 in clicks so I had a good idea.

    I blocked Google from taking payments from my credit card, and sent them the exact same “you pose a significant risk” email back to them with a few subtle changes and since they decided to void my adsense earnings, I have also done the same with my adwords which wasn’t cost effective anyway. :D

  32. My account has been disabled yesterday and I received reply from Google today after few hours of appeal. I got $3500 last month earning to be paid, this might be reason that google disable my account.
    what can I do?

  33. Hi, my adsense account had been disable since yesterday and I didn’t even know what happen. Can anybody help me out? I didn’t even think of fraud.

  34. Hi, my account is is also blocked by google and i researched alot about this kind of stuff but never found even a single person saying that he got his account back. i think google completely block the websites which they found can cause risk to their advertisers.

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